Please go to the corresponding instruction based on the current Windows operating system on your computer: We suggest moving the computer and Bluetooth accessory closer together, then make sure there are no objects between both to make a good connection.
Note: The Bluetooth wireless signal between computer and Bluetooth accessory might be interfered. If you experience that the Bluetooth issues (such as Bluetooth cannot connect, doesn’t work, often disconnected, Bluetooth icon is missing, or exclamation mark appeared in Bluetooth of device manager, etc.), please refer to the following troubleshooting steps. Troubleshooting - How to fix the Bluetooth connection issue
